Your privacy is more than a legal obligation for LuckyBet — it is a responsibility we take seriously. This document clearly explains how we manage your personal information from start to finish.
We don't just follow the law — we believe that players who feel secure about their privacy are happier players.
All your personal and financial data is encrypted with TLS 1.3 protocol and AES-256 encryption at rest. Your data cannot be read by external parties even in the event of a security incident.
LuckyBet has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes.
You have the right to access, correct, download, or request deletion of your personal data at any time via your account settings or by contacting our support team.
We only collect data that is genuinely necessary to provide our services. No excess data is collected simply because it can be.
Your data is not stored indefinitely. We have a clear data retention policy with defined periods based on legal and operational requirements.
In the event of any security incident involving your data, LuckyBet will notify you within 72 hours and take immediate remedial action.
This Privacy Policy applies to all users of the LuckyBet platform, including the website and mobile app. By using our services, you agree to the data collection and usage practices described here. For more information on terms of use, please refer to Terms and Conditions us.
LuckyBet takes your personal data privacy seriously. This Privacy Policy explains the types of personal information we collect, the purposes for collection, how we process and protect it, and your rights regarding that data.
This policy applies to all users who access or use the LuckyBet platform on any device or through any method — including the website at luckybet.cl, the Android and iOS mobile apps, and any other interfaces provided by LuckyBet.
We respect the privacy of every individual and are committed to ensuring that all personal data we hold is handled in a transparent, responsible, and secure manner. This policy is organised into clear sections for ease of understanding.
LuckyBet collects various types of data depending on how you interact with our platform. The following are the main categories of data collected:
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, IC/passport number, date of birth | KYC verification & account security |
| Contact Data | Email address, phone number, residential address | Communication & account verification |
| Financial Data | Bank account number, transaction records, deposit history | Payment processing & AML compliance |
| Technical Data | IP address, device type, web browser, login session | Platform security & optimisation |
| Gaming Data | Betting history, games played, wins & losses | Legal compliance & responsible gaming |
| Cookie Data | Platform preferences, user sessions, analytics data | Enhancing user experience |
We only collect data required to provide and improve our services, meet legal obligations, and maintain the safety of our platform and users.
The personal data we collect is used for the following purposes:
We do not use your data for purposes beyond those stated above without obtaining your prior consent.
LuckyBet does not sell or rent your personal data to third parties. However, we may share data in limited situations as follows:
In all of the above cases, we ensure that adequate safeguards are in place to protect your data.
LuckyBet implements multiple layers of technical and organisational security to protect your personal data:
While we take all reasonable steps to protect your data, no system is entirely perfect. We encourage you to also take protective measures such as using a strong password and enabling two-factor authentication (2FA) on your LuckyBet account.
LuckyBet uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:
You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality of the LuckyBet platform.
As a LuckyBet user, you have the following rights regarding your personal data:
You have the right to request and receive a copy of the personal data we hold about you.
You have the right to request correction of any inaccurate or incomplete data we hold about you.
You may request deletion of your personal data, subject to legal retention requirements.
You may request your data in a machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing purposes at any time.
You may request that we restrict the processing of your data under certain circumstances.
To exercise any of the above rights, contact the LuckyBet customer support team via 24/7 live chat or through your account settings. We will process your request within 30 business days.
LuckyBet is a platform strictly restricted to users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.
If we discover that a child's personal data has been collected unintentionally, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who believe their child may have registered an account on LuckyBet are asked to contact our customer support immediately.
LuckyBet takes this responsibility seriously as part of our commitment to Responsible Gaming.
As an online platform, LuckyBet uses server infrastructure that may be located in various locations, including overseas. This means your personal data may be transferred, stored, and processed in countries other than Malaysia.
When your data is transferred outside Malaysia, we ensure that equivalent protections under this Privacy Policy are maintained through:
By using the LuckyBet platform, you consent to this data transfer, which is necessary for us to provide our services to you.
If you have any questions, concerns, or wish to exercise your data rights, please contact the LuckyBet customer support team via:
LuckyBet reserves the right to update this Privacy Policy from time to time in line with changes in law, technology, or our business practices. When significant changes are made, we will notify you via your account.
The latest effective date is stated at the top of this page. We encourage you to review this page periodically. Continued use of the LuckyBet platform after any amendment takes effect will be considered acceptance of the revised policy.
Create your LuckyBet account with confidence. Your privacy is fully protected and your data remains in your control at all times. Focus on the game — we handle the rest.