Luckybet Platform Terms and Conditions of Use

Introduction and Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and luckybet ("We" or "Platform"). This document governs your use of all services, games, promotions, and other features available through the luckybet website and mobile application.

By registering an account, making a deposit, playing any game, or using any LuckyBet service, you automatically agree that you have read, understood, and accepted all terms contained in this document, together with the Privacy Policy and Responsible Gaming Policy us.

LuckyBet reserves the right to update these Terms from time to time. Any changes will take effect upon publication on the website, and your continued use of the platform after publication will be deemed acceptance of those changes.

Member Eligibility and Registration Requirements

To register and use luckybet services, you must meet all of the following criteria:

• Age: You must be at least 18 years of age at the time of registration. LuckyBet takes the protection of minors from gambling seriously.
• Legal capacity: You must have full legal capacity to enter into a binding agreement under the laws applicable to you.
• One account only: Each individual is only permitted to hold one active account at luckybet. Owning multiple accounts will result in the immediate suspension of all associated accounts.
• Important information: All information you provide during registration and account updates must be accurate, complete, and up to date.

LuckyBet reserves the right to request proof of identity at any time through the KYC (Know Your Customer) process. Documents that may be requested include identification cards, passports, bank statements, and proof of address. Failure to provide the requested documents may result in restrictions being placed on your account.

Account Registration and Security Responsibilities

When registering a LuckyBet account, you are responsible for:

• Choose a strong password and keep it confidential from all parties, including family members.
• Ensure your account is not accessed by unauthorized individuals, especially children and minors.
• Notify luckybet immediately if you suspect any unauthorized activity on your account.
• Update your account information whenever changes occur, especially your phone number and email address.

LuckyBet will not be held responsible for any losses arising from sharing your login credentials with others or failing to take reasonable security precautions. The two-factor authentication (2FA) we provide is an important security tool that we strongly encourage all members to activate.

Deposits, Withdrawals and Financial Transactions

LuckyBet supports a wide range of Malaysian payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and cryptocurrency. All transactions are processed through secure payment channels with full encryption.

Deposit: The minimum deposit is MYR 30. All deposits must be made from a payment method in the same member's name. LuckyBet does not accept third-party deposits.

Withdrawal: Withdrawal requests are processed within 5 to 60 minutes depending on the chosen method. Withdrawals must be made to an account in the same name as the luckybet account. Daily withdrawal limits range from MYR 10,000 to unlimited depending on your membership level.

• First-time withdrawals require full KYC verification.
• LuckyBet reserves the right to delay withdrawals for additional security review if required.
• Luckybet does not charge transaction fees for domestic Malaysia payment methods.

Bonuses, Promotions and Rollover Requirements

LuckyBet offers a variety of bonuses and promotions from time to time. Each offer has specific terms stated on the relevant promotions page. General terms applicable to all bonuses are as follows:

• Rollover requirement: Bonuses generally require a rollover of 15x to 25x before withdrawals are permitted. The specific rollover rate will be stated in each offer.
• Bonus duration: Bonuses have a stated validity period. Any bonus not used within this period will be automatically forfeited.
• One bonus at a time: Only one active bonus is allowed at a time unless otherwise stated.
• Bonus abuse prohibition: LuckyBet uses detection systems to identify betting patterns indicative of bonus abuse. Accounts suspected of abusing bonuses may be subject to action.

Cash balances (excluding bonuses) in your account may be withdrawn at any time with no rollover requirements.

Game Rules and Fairness

All games available at luckybet use RNG (Random Number Generator) technology certified by independent auditing bodies. This ensures every game outcome is random and fair with no possibility of manipulation.

For Live Casino games, outcomes are determined by real human dealers operating from a licensed studio. luckybet has no control over Live Casino game outcomes.

• Completed game results are final and cannot be reversed.
• In the event of a technical issue during gameplay, any affected bets will be returned to your account balance.
• LuckyBet reserves the right to void bets placed at clearly erroneous odds (obvious error odds).

Account Security and Fraud Prevention

LuckyBet employs a sophisticated fraud detection system to protect the platform and all members. The following activities are considered fraudulent and will result in immediate action against the relevant account:

• Use of false financial information or identity theft.
• Attempting to use bots, automation software, or other technological methods to gain an unfair advantage.
• Player collusion (chip dumping) to manipulate games.
• Systematic abuse of the promotions or bonus system.
• Making deposits through unauthorized payment methods or using funds that do not belong to you.

LuckyBet cooperates with relevant authorities in the investigation of financial fraud cases. All transactions are continuously monitored as part of our anti-money laundering (AML) programme.

Account Suspension, Closure and Self-Exclusion

LuckyBet reserves the right to suspend or close any account without prior notice in the following cases:

• Violation of any section of these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activity.
• Failure to provide requested identity verification documents.
• Self-exclusion request by the member on responsible gaming grounds.

Members who wish to voluntarily close their account may do so through account settings or by contacting customer support. Any valid balance in the account will be returned upon completion of the review.

The luckybet Self-Exclusion Program allows members to apply to be blocked from accessing the platform for a specified period or permanently as a responsible gaming measure. Learn more on the Responsible Gaming.

LuckyBet Liability Limits

LuckyBet is not responsible for any losses arising from:

• Internet service disruptions or technical issues on the part of the user or third-party service providers.
• Unauthorized access to your account resulting from your own negligence in safeguarding your login credentials.
• Betting outcomes that do not go in your favour — valid bets cannot be voided on the grounds that the result was unfavourable.
• Government or regulatory action affecting service availability.

In all cases, LuckyBet's maximum total liability is limited to the amount you have deposited in the 12 months preceding the relevant claim.

Terms Amendments and Change Notifications

LuckyBet reserves the right to modify, add, or remove any part of these Terms and Conditions at any time. When significant changes are made, LuckyBet will notify members via:

• In-account notification upon your next login.
• Push notification via mobile app (if enabled).
• Update the "Updated" date at the top of this page.

Your continued use of the LuckyBet platform after changes take effect constitutes full acceptance of the amended terms. We encourage you to review this page periodically to stay informed of the latest applicable terms.

If you have any enquiries regarding these Terms and Conditions, contact the LuckyBet support team via 24/7 live chat available on the platform. We are committed to responding to every enquiry in a timely manner.